Social Care Records

To provide you with a service we need to have information about you. We start to record information from the first time we are in contact with you (or when someone contacts us on your behalf).

What information do you keep about me?

The information we record depends on the service you need. It could include details such as:

your name, address and date of birth
your living arrangements
your health
services you already receive.

What do you use my information for?

Example uses include:

deciding whether we can help you
arranging the best service possible
recording the work we do with you
monitoring and improving the service we provide
investigating any concerns or complaints you might have.

How can I see the information you hold about me?

Make a request in writing by letter, email or fax.

So that we can find your records your request must include your:

name
address
date of birth

It will also help us contact you if you include your phone number and email address.

Send your request to:

Post

Customer Service Centre
PO Box 9320
Nottingham
NG15 5BL

Email

enquiries@nottscc.gov.uk

Fax

01623 43 49 90

For your own protection, when we receive a request we may contact you to check your identity.

Do you share my information with anyone?

We keep your information secure and it is only available to people who need it to provide you with a service.

With your permission we may share it with other people (such as your GP) if that helps to provide you with a better service.

In exceptional circumstances we may share it without your permission. For example:

where there is a risk of harm or abuse to you or others
to help the police prevent or detect crime
where the courts require it.

How long do you keep records for?

We only keep your information long enough to provide you with a quality service and to comply with the law. This time varies depending on the type of information and your situation.