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Common questions about benefits

 

What benefits can I get?

This depends on your personal situation. See our what benefits can I get page for more information or use the DirectGov benefit adviser.

 

How do I apply for benefits?

This depends on the particular benefits you want to apply for.

Attendance allowance
Carers allowance
Disability living allowance
Employment and support allowance

 

Jobseekers allowance
  •  Tel: 0800 055 6688
  •  Textphone: 0800 023 4888
  •  Apply online

 

Pension credit

 

Tax credits
  •  Tel: 0845 300 3900
  •  Textphone: 0845 300 3909

 

Bereavement benefits
  •  Tel: 0800 055 6688
  •  Textphone: 0800 24 33 55

 

War pensions

 

Housing benefit and council tax benefit

For help with paying your rent or council tax contact your district or borough council.

 

Where can I get help to complete a benefits claim form?

 

Disability living allowance, Attendance allowance and Carers allowance
  •  Tel: 0800 88 22 00.

 

Jobseekers, allowance and Employment support allowance
  •  Contact your local jobcentre plus office.
    They may also be able to help you to fill in Tax credit, Social fund and Carers allowance forms.

 

Pension Credit
  •  Tel: 0800 99 1234

 

Tax credits
  •  Tel: 0845 300 3900

 

Housing benefit and council tax benefit

 

If you want someone to go through the forms with you in person a local advice organisation may be able to help.

 

How do I appeal against a benefit decision?

 

Social security benefits appeals

(This includes Attendance allowance, Carers allowance, Disability living allowance, Employment support allowance and Jobseekers allowance)

You should receive the 'If you think our decision is wrong' leaflet with your decision letter. Fill this in (or write a letter saying why you think the decision is wrong) and return to the address on your decision letter. It is best to ask for an oral hearing of your appeal.

You can get a copy of the 'If you think our decision is wrong' leaflet from the DirectGov website.

There are strict time limits for putting in an appeal, usually one month from the date you received the decision letter.

Housing Benefit and Council Tax Benefit appeals

Contact your district or borough council.

Working Tax Credit and Child Tax Credit appeals

Contact the tax credit helpline and ask for a copy of the appeals form.
Tel: 0845 300 3900
Textphone: 0845 300 3909

You can also download a copy of the form from the DirectGov website.

 

Help with an appeal

It is usually worth getting advice on the strength of your case and how to best present your evidence from a local advice organisation.